[Covid-19] Your safety comes first!

Our measures to make your holidays special

Your safety is our main concern. 

We are closely following the developments of the global pandemic, following the spread of the Covid-19 virus, in order to strictly adhere to the indications that will be given to us by the competent governments.

As you surely understand, the situation is constantly evolving. What is not changing is our maximum commitment to comply with the regulations for containment.

For this reason we apologize from now on if all the services cannot be provided in their ordinary way, but it is a small sacrifice necessary to be able to enjoy, all together, the relaxation, the sea and the holidays that we have longed for.

What are the measures that will be taken for the sanitation and for the management of social distancing?

The Hotel is regularly open.

 

BEACH

The beach will be available, with increased spacing and sanitation of the sunbeds twice a day.

However, the increased distancing has lead to a great reduction in places available, which does not allow us to offer the service in the usual manner.

What does this mean?

It means that only for this year (2020), the beach will NOT be included for the following room types:

  • Double room Economy
  • Double room Standard
  • Single room Economy
  • Single room Business

All other room types will enjoy the beach service, included in the rate, for all stays between June 15 and September 15. Be aware of:

- the beach is 150 meters from the hotel
- for all rooms that are entitled to it, an umbrella with two sunbeds will be assigned, depending on availability upon arrival
- the first, second and third row, the corridor seats and the Solarium seats will be available on request and with supplement
- the beach is included from the morning of the day of arrival, to the day before departure


General Measures

  • All our staff will be equipped with personal protective equipment.
  • The air conditioning systems will be checked and cleaned regularly.
  • Bicycles will remain available through sanitization before and after use.
  • It will not be possible to accept guests who have a fever on arrival.

Rooms

  • Total sanitization of the rooms before check-in, using specific certified cleaning products, according to different materials and surfaces treated. The cleaning material used will be disposable, or previously treated for disinfection.
  • The rooms will always be ventilated before cleaning and sanitizing actions.
  • It will be possible to request not to have the room cleaned during your stay, in order to avoid any risk (optional)
  • Minibar will be totally emptied and sanitized before the guest's check-in, as well as any other services (coffee, tea in room).
  • In some rooms decorative elements may be removed to facilitate cleaning and sanitization.
  • Access to the room will be guaranteed through the use of electronic key, completely sanitized before use.  The key will be kept by the Guest for the entire stay.

Reception and common areas

  • Frequent sanitization of all the rooms of the Hotel, common areas, seating and all the passageways, depending on the crowding.
  • Social distancing: in all common areas it will be obligatory to maintain the interpersonal distance of at least one meter.
  • Our Guests will be provided with a 60-85% alcohol concentration of sanitizing gel for hand hygiene in different areas of the hotel.
  • The use of the mask or respiratory protection will be required in all common areas, indoor. Safety devices will be available to Guests who request it (extra cost).
  • It will be possible to send to the Hotel, before arrival, all information necessary for registration, as well as a copy of an identity document that will be shown on arrival.
  • The custody of valuables at Reception is suspended.
  • Use of lifts will be limited to allow interpersonal distance: this distance may be waived in case of persons who are part of the same family or who share the room.  In all other cases Guess will be asked to respect social distancing (1m).
  • Call buttons of the elevators will be subject to very frequent sanitization.

Restaurant and Bar:

  • Social distancing will apply to tables layout.
  • The service staff will wear a mask and follow specific procedures for hand sanitization.
  • Our historic and popular starter buffet will be removed and replaced by table service.
  • All dishes, cutlery and glasses will be washed and disinfected with a dishwasher, including items never used when there is the possibility that they have been touched by other Guests, or by staff.
  • Room service will be provided in closed containers or with a lid. Delivery times may be longer than normal, although as far as possible we strive to minimize them.
  • The food preparation staff will have been trained in food hygiene, in accordance with current regulations. They will wear a mask which will be replaced as often as specified by the manufacturers.
  • Breakfast buffet will be offered with a new formula: it will be possible to order à la carte, or choose directly from a covered and safe buffet, and our staff will take care of the service.
  • Menus will be digitalized to avoid contact.

Gym, SPA (Wellness)

  • Use of gym will be subject to very strict rules regarding time of access, the sanitization of the instruments and distancing between Guests. 
  • SPA services (treatments) will be provided upon advance booking only, in order to allow staggered access to facilitate social distancing and proper cleaning and sanitization of all areas.
  • Some treatments and massages may not be available, or may be subject to change in terms of implementation.
  • SPA center (Sauna, etc.) is now reserved to Hotel guests
  • Social distancing 2 meters within wellness center.

Swimming pool, whirlpool Jacuzzi

  • Access to the pool area must always be in accordance with rules of social distancing: there must be at least one meter from all people present.
  • To ensure safety of guests and staff, access to water and surrounding solarium may be limited in number at certain times of the day.
  • Tables and deckchairs will be arranged dynamically according to who will occupy them at that precise moment.
  • Pool and whirlpool will be sanitized frequently, depending on the crowding.
  • It will be possible to access whirlpool pool on the 5th floor only individually, or together with people belonging to your family or not subject to the rules of social distancing.

Beach

  • Beach is subject to extreme spacing rules, which have led to a significant reduction in capacity and availability. 
  • Service will be subject to the limitations expressed at the top of this page.

Children's playroom

  • The room will be fully sanitized at regular intervals, using appropriate products.
  • Products will be supplied to sanitize any toy or instrument before and after use.
  • Access time may be limited to ensure maximum safety.
  • Restrictions apply to number of people accessing the area at the same time, in order to ensure sufficient space for each person and to avoid crowding.
  • Assemblies are strictly forbidden and a distance of one meter is always required.

Some of the Hotel's services may be provided with limitations, or may not be available.

  • Swimming pool and Jacuzzi
  • Gym
  • SPA Treatments and Massages
  • Bicycles
  • Breakfast buffet
  • Dinner Buffet
  • Beach
  • Children's playroom

However, as indicated in the previous paragraph, we will try to ensure that all services can be provided safely.

Flexible cancellation policies - it's up to you!

We have decided to meet the requests of our Guests: this year, exceptionally, we are offering particularly flexible cancellation policies, which allow cancellation up to a few days before arrival.

You can choose different rates according to the conditions.

However, please read the conditions carefully before booking.

 

How to behave in the event of unused bookings made before 10 March 2020

All bookings made before 10 March 2020 will be treated as flexibly as possible.

In the event that the reservation cannot be attended for reasons related to the current pandemic (e.g. closure of national borders, inability to travel, inability to leave the region, etc.), the following guidelines will apply:

  1. Reservations with "Flexible" or "Semi-flexible" fares it will be possible to cancel free of charge until 7 days prior arrival, and any amount paid can be refunded using the same method used for payment.
  2. Reservation made with "Non-refundable" rate:
    1. In case the booking cannot be used because the Hotel is closed due to Covid restrictions: a voucher for the full amount paid will be issued, reusable within Semptember 2021.  This will allow everyone to use the entire amount paid, without losing anything at all. 
    2. In case the booking cannot be used because of any other restriction (such as block of national borders or regional borders, flights missing, visa issues, etc.) it will be possible to cancel free of charge till 10 days prior arrival date.  We will issue a voucher for the full amount paid, usable within 12 months from issue date.

Attention: it will be necessary to send written notice to the Hotel to indicate your inability to travel, or the reason for cancellation.

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